Refund and Return Policy for chicupciteino

Effective from January 2, 2025

At chicupciteino, we want you to be completely satisfied with your musical instrument purchases. If you’re not happy with your order, we are here to help you with our easy return and refund process. Please read our policy carefully to understand the steps for returns, exchanges, and refunds.

Store Details:

1. General Return and Refund Policy

We accept returns and exchanges on most products within 30 days of the delivery date. If you’re not completely satisfied with your purchase, you may return it for a full refund or exchange it for another item of equal value.

  • Eligibility for Return: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. All original tags, labels, and accessories must be included.
  • Non-Returnable Items: Certain items, including custom-made products or items marked as “final sale” on our website, cannot be returned.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@chicupciteino.com or call (507) 754-5046 to request a return authorization. Please include your order number and reason for return.
  2. Return Shipping: After receiving your return authorization, we will provide you with detailed instructions on how to return the item. Please ensure that the item is carefully packed to avoid damage during return shipping. The customer is responsible for return shipping costs, unless the item was received damaged or defective.
  3. Refund Processing: Once we receive the returned item and confirm it is in its original condition, we will process your refund. Refunds will be issued to the original payment method, and you will receive a confirmation email once the refund is completed.

3. Exchanges

If you would like to exchange an item for a different product or size, we offer a straightforward exchange process. Follow the same steps as for returns, and once we receive your returned item, we will send the replacement product to you at no additional shipping cost. If there is a price difference between the exchanged items, we will issue a refund or charge the difference, depending on the situation.

4. Damaged or Defective Items

If you receive a product that is damaged or defective, please contact us immediately upon delivery. We will arrange for a return and cover all shipping costs related to the return of damaged or defective items. Once we verify the issue, we will either send you a replacement or issue a full refund, depending on your preference and product availability.

5. Refunds

Refunds will be processed once the returned product is inspected and confirmed to meet our return criteria. You will be notified by email once your refund is processed. Refunds are issued to the original payment method and may take 5-10 business days to reflect in your account, depending on your bank or payment provider.

Please note that shipping charges are non-refundable, and any promotional discounts or free shipping applied to the original order may be deducted from your refund if the return results in the original order no longer meeting the required criteria for the promotion.

6. Late or Missing Refunds

If you haven’t received your refund within 10 business days, please first check with your bank or credit card provider. It may take some time before your refund is officially posted.

If you’ve done this and still have not received your refund, please contact us at info@chicupciteino.com.

7. Customer Support

Our customer service team is always ready to assist you with any questions or concerns about your return or refund. You can reach us by email at info@chicupciteino.com or by phone at (507) 754-5046.