Sales Policy for chicupciteino

Effective from January 2, 2025

Welcome to chicupciteino, your trusted provider of high-quality musical instruments and accessories. Our sales policy is designed to provide clarity and transparency on how we handle purchases, payments, shipping, returns, and customer service. Please read our policy thoroughly to ensure you understand the terms and conditions that govern your purchase.

Store Details:

1. General Sales Terms

By placing an order with chicupciteino, you agree to the terms outlined in this policy. We strive to ensure the best shopping experience, offering an extensive range of musical instruments and accessories. This policy is subject to updates, and we encourage customers to review it periodically to stay informed about any changes.

2. Product Availability and Pricing

  • Product Availability: While we make every effort to ensure that our products are available for sale on our website, inventory may fluctuate. In the event that an item is out of stock, we will notify you promptly. You can either wait for the restocking of the item or choose an alternative product.
  • Pricing: All prices on the website are in U.S. dollars and are subject to change without notice. The price at checkout will be the final price for your order. Sales tax and shipping fees may apply and will be calculated during checkout.

3. Ordering and Payment

  • Order Process: Orders can be placed through our website. After selecting your products, you can proceed to checkout and provide your shipping and billing information.
  • Payment Methods: We accept various forms of payment, including major credit/debit cards, PayPal, and other secure payment methods available at checkout. Payment will be processed securely, and your order will be confirmed upon receipt of the payment.
  • Order Confirmation: Once your payment is processed, you will receive an order confirmation email. Please keep this email for reference.

4. Shipping and Delivery

  • Shipping Methods: We offer several shipping options to accommodate your needs, including standard and expedited shipping. Shipping costs will be calculated during checkout based on the destination and the weight of your order.
  • Delivery Times: Estimated delivery times will be provided at checkout. Please note that actual delivery times may vary depending on the carrier, location, and other external factors.
  • Shipping Address: Please ensure that your shipping information is accurate. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.

5. Returns and Exchanges

If you are not satisfied with your purchase, we accept returns within 30 days of delivery. To initiate a return, please refer to our Refund and Return Policy. Items must be unused, in original packaging, and in the same condition as when you received them. Customized items are non-returnable unless defective.

  • Exchanges: We offer exchanges for products of equal value. To exchange an item, please follow the return process and specify the item you wish to receive as a replacement.
  • Non-Returnable Items: Certain items, including personalized products and final sale items, cannot be returned.

6. Customer Support

We are committed to providing excellent customer service. If you have any questions or concerns about your order, products, or services, please contact us:

Our team is available Monday through Friday, from 9:00 AM to 5:00 PM CST.

7. Privacy and Data Protection

At chicupciteino, your privacy is our priority. We only collect the information necessary to process your orders and improve your shopping experience. Please refer to our Privacy Policy for more details on how we protect your personal information.

8. Limitation of Liability

While we make every effort to ensure that our products are of the highest quality, we are not liable for any direct, indirect, or incidental damages resulting from the use of our products. This includes, but is not limited to, personal injury, property damage, or any financial loss.

9. Legal Compliance

By placing an order with chicupciteino, you agree to comply with all applicable laws and regulations. We reserve the right to refuse or cancel any order at our discretion, including orders that violate our sales terms or present fraud risks.

10. Changes to the Sales Policy

We may update or modify this sales policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy regularly to stay informed of any updates.