Shipping Policy for chicupciteino

Effective from January 2, 2025

At chicupciteino, we strive to provide fast, reliable, and cost-effective shipping for all your musical instrument needs. Please read the following shipping policy carefully to understand the shipping methods, costs, and delivery times associated with your order.

Store Details:


1. Shipping Methods and Costs

We offer several shipping methods to meet your needs. The shipping costs will depend on the destination address, weight, and size of the items in your order. The available shipping options and associated costs will be displayed during the checkout process.

  • Standard Shipping: Typically takes 5-7 business days for delivery.
  • Expedited Shipping: Typically takes 2-3 business days for delivery.
  • Overnight Shipping: Available for select items (extra charges apply).

Shipping fees will be calculated based on your selected shipping method, delivery address, and order total at checkout. You will see the final shipping cost before confirming your order.


2. Shipping Timeframes

  • Order Processing: All orders are processed within 1-2 business days (Monday through Friday, excluding holidays) from the time the order is placed.
  • Delivery Time: After your order is processed, the delivery time depends on the shipping method selected at checkout:
    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days
    • Overnight Shipping: 1 business day
  • Delays: While we strive to meet the estimated delivery times, chicupciteino is not responsible for delays caused by the shipping carrier, adverse weather conditions, or other unforeseen circumstances.

3. Shipping Locations

We currently offer shipping to the United States. Unfortunately, we do not ship to international addresses at this time.

  • Domestic Shipping: We ship to all states within the U.S. We may also provide shipping to P.O. Boxes, depending on the size of the product.

Note: For larger or heavier items, shipping may be restricted to certain areas. If this is the case, you will be informed during checkout.


4. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor your order’s status and estimated delivery date. You can also track your order by visiting the Shipping & Tracking page on our website and entering the tracking number.


5. Shipping Restrictions

  • Incorrect or Incomplete Address: Please ensure your shipping information is accurate and complete. chicupciteino is not responsible for delays or non-delivery due to incorrect or incomplete addresses. If your order is returned due to address issues, you will be responsible for the cost of reshipping the item.
  • P.O. Boxes: We can ship to P.O. Boxes for certain items, but some larger products may not be eligible for delivery to a P.O. Box. If this is the case, you will be notified during checkout.

6. Damaged or Lost Items

  • Damaged Goods: If your order arrives damaged, please contact us immediately at info@chicupciteino.com. We may require photos of the damaged product and packaging to process a claim with the shipping carrier. In such cases, we will provide a replacement or refund based on your preference.
  • Lost Items: While rare, if your package is lost in transit, please contact us immediately. We will work with the carrier to resolve the issue and either reship the order or issue a refund.

7. Shipping Charges and Fees

  • Shipping Costs: Shipping fees are calculated based on the weight, dimensions, and delivery location of your order. The final shipping cost will be shown before you complete the purchase at checkout.
  • Free Shipping: We may offer free shipping promotions from time to time. If free shipping is available, the offer will be displayed on the product pages or at checkout.

8. Customer Support

If you have any questions or concerns about your order or shipping details, please reach out to our customer support team:

Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM CST.


9. Changes to Shipping Policy

chicupciteino reserves the right to update or modify this shipping policy at any time. Any changes will be posted on this page with an updated “Effective Date.” Please review this policy regularly to stay informed of any updates.